Return Policy
Return Policy
At Summit Vape Company, we want to ensure that every product meets the needs of our customers and will always do our best to work with you when something isn’t right. However, because we deal with a variety of suppliers from around the world and carry a wide range of products, we have adopted a general Return Policy for all our products.
General Policy
Products may be returned within 30-days of receiving them, provided they are unused, and sealed in their original manufacturer’s packaging and accompanied by a physical copy of the receipt. These terms apply to purchases made in-store and online. Excludes E-Liquid, drip tips and clearance items, these products are final sale and cannot be returned/exchanged for any reason.
Herbal/Oil/Concentrate Vaporizers cannot be returned for any reason once they have been opened or used. Please contact manufacturer for any warranty claims. Products that are unused and still sealed in original packaging may be returned within 30 days of purchase, accompanied by original receipt.
If a product is defective or dead on arrival (DOA) it may be returned with the original receipt. We will inspect the product thoroughly and if it is found to indeed be defective, it will be replaced or refunded if unavailable.
Products in accordance to the above terms above must be returned within 30 days of receipt. The 30 day period starts immediately for in-store purchases, and when the package is signed for and received if we shipped it to you.
Shipped products to be returned, must be mailed to Summit Vape Co's retail location for inspection (at the customer’s expense). If the product is found to be defective, a replacement will be sent, or a refund/store credit if unavailable. If the product is not found to be defective, it will be shipped back (at the customer’s request and expense).
The mailing address for returns is as follows:
Summit Vape Co. Inc.
c/o: Return Department
355 Erb St West #3B
Waterloo, ON
N2L 1W4
If, during the return process, we find that your device or product has become defective due to user error, neglect or accidental damage such as water or impact, we will be unable to accept the product for return.
Should your product malfunction, or become defective outside of the 30-Day Warranty period, please contact us via our website or visit us in-store. Our staff are experts on troubleshooting issues and in many cases, can help get your device up and running. In some cases, the product will be defective, outside of warranty and we cannot accept it for a return – please chat with us anyways, as we’d love the chance to do our best to work with you!
e-Liquid Returns
e-Liquid is unable to be returned for any reason. Even though most of our products have tamper-evident caps, these caps are ubiquitous and in theory could be replaced by a customer. We do not mean to imply that we suspect any vaper of nefarious deeds, but rather to show all of our customers that we are dedicated to selling products that we know are direct from the production line, and can say with confidence that they were not tampered with.
If however, you feel as though your e-Liquid is not made to the standards that it should be, please visit one of our retail locations and have a staff member try it out. If, in the very rare case, something is wrong with the liquid we will of course replace it. We cannot exchange liquid for another, and returns cannot be made for simply not enjoying a flavour that was found to be made correctly.
Should you have an issue with a shipped e-Liquid order and cannot visit one of our retail locations, you are able to ship us the liquid back. The return shipment will be at your expense, but if the liquid is indeed incorrectly made, we will of course ship you a replacement bottle, free of charge.
Incorrect Order
If you receive your Summit Vape Company order, and an item is missing, damaged or incorrect, please notify us as soon as possible. All of our shipments are processed, itemized and double-checked, but although mistakes are very rare, they can happen. We may ask for photos (or I.D. numbers) of incorrect or damaged items before sending you replacements, and in some cases may ask that items be returned, but rest-assured we will always ensure you get what you ordered.
Refunds & Store Credit
In-store items that qualify for a refund, must be returned to the retail location from which they were purchased. Qualified refunds are issued to the payment method from which the purchase was made (except with debit): Debit to Cash, Credit to Credit, Cash to Cash. Exchanges can be made if an item qualifies for a refund, and the difference will be refunded to the customer if a balance remains.
Online purchases are also refunded to the same payment method from which the initial order was placed, should the purchase qualify for a refund or return based on the criteria noted above.
Summit Vape Co is located at
355 Erb St West #3B, Waterloo, ON N2L1W4, Canada
